當推出新產品或面臨停機時，面向客戶的團隊會看到內部拋出一些術語，客戶可能不會立即認同。良好的溝通實踐，包括將工程術語翻譯成客戶友好的溝通，可以節省時間並提高客戶滿意度，當關鍵時刻到來時。客戶支持團隊獨特的能力，既能理解內部發生了什麼，也能理解客戶需要聽到什麼，使您的團隊成為主要事件期間指導溝通的專家。

When launching new products or dealing with an outage, customer-facing teams see terms thrown around internally that customers might not identify with immediately. Good communication practices, including good translation of engineering terminology to customer-friendly communication can save time and increase customer satisfaction when moments matter. Customer Support's unique ability to understand both what is happening internally as well as what customers need to hear positions your team as the experts to steer communications during major incidents.